In one line: if you called a business that uses AIVI, or you signed up for AIVI, you may get a text about that call. Reply STOP to stop. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
1. The programme
AIVI LLC ("AIVI", "we") provides a 24/7 AI receptionist service to local businesses. As part of that service we send two kinds of text message:
| Message | Who receives it |
|---|---|
| Appointment confirmation | A person who phoned a business that uses AIVI, confirming what was booked |
| Call alert | The owner of the business, with the caller's details and what they needed |
These are transactional messages tied to a specific phone call. We do not send marketing or promotional messages through this programme.
2. How you opt in
If you called a business. You consent verbally on the call you placed. Before the call ends, AIVI tells you that a confirmation text will be sent to the number you are calling from and asks you to confirm. That call is recorded and transcribed, and your consent is kept in the transcript.
If you are a business owner using AIVI. You consent when you sign up for the service and provide your mobile number for call alerts.
We do not buy, rent, scrape or import phone numbers from any third-party list. Consent is never a condition of purchasing anything.
3. Message frequency
Message frequency varies and depends on call activity. In normal use this is one message per phone call. Business owners receiving call alerts will get one message per inbound call.
4. Cost
Message and data rates may apply. AIVI does not charge you to receive these messages, but your mobile carrier may charge you according to your plan. Check with your carrier if you are unsure.
5. How to stop
Reply STOP to any message from us at any time. You will receive one final message confirming that you have been unsubscribed, and then no further messages.
You may also email hello@aiviassist.com or call (716) 604-7557 and ask us to remove your number.
6. How to get help
Reply HELP to any message, email hello@aiviassist.com, or call (716) 604-7557.
7. Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is outside our control. Supported carriers may change without notice.
8. Your privacy
Mobile numbers collected for text messaging are used only to send the messages described above. They are shared only with the service providers needed to deliver the message and with the business you called. No mobile information will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Full detail is in our Privacy Policy.
9. Changes
We may update these terms. The current version always appears on this page with the date it took effect.
10. Contact
AIVI LLC
Sanford, Florida, United States
hello@aiviassist.com
(716) 604-7557