Do my customers know it's not a person?
AIVI introduces itself as your virtual receptionist if asked, and never pretends to be you. Most
callers just want their problem handled and an appointment set — which takes about two minutes.
Do I have to change my phone number?
No. You keep the number on your truck and your Google listing, and forward it — all the time,
after hours only, or just when your line is busy. It's three taps in your carrier account.
Why does it take two weeks to go live?
Most of it is the phone carriers, not us. Before AIVI can text your customers, your business has
to be registered with the mobile carriers under its own name — that registration takes one to two
weeks and there's no way to rush it. We do the paperwork; you don't fill anything in. What you get
in return is texts that arrive with your business on them instead of being filtered as spam.
Do my customers get a text after they call?
Yes, from the Growth plan up — a confirmation with your business name, sent before they've thought
about calling anyone else. On Basic, AIVI takes the details and texts them straight to you instead.
What happens on a real emergency?
You define what counts as one for your trade. When AIVI hears it, the caller is transferred to your
cell immediately instead of being booked for Tuesday.
What if I go over my minutes?
Nothing breaks and no call is dropped — AIVI keeps answering. Extra minutes bill at $0.35, or you
can buy a 50-minute block for $15. We email you at 80% of your plan, and if you're consistently
over we'll tell you to move up a tier rather than pay overage.
Why is there a setup fee?
It covers the build: training AIVI on your business, testing it against your real call types, and
getting your line forwarded properly. Prepay for the year and we waive it.
Can I cancel?
Any time, from your dashboard. No contract, no cancellation call, no retention script.